Information We Collect
We collect personal data that you choose to share with us, as well as certain information that is collected automatically when
you interact with our website.
The information we may collect includes:
- Identity and contact details such as your full name, email address, phone number, and postal address.
- Reservation information including booking dates and times, party size, occasion details, and any special
requests or notes you provide for your visit.
- Preference information such as seating preferences, dietary requirements, accessibility needs, and any other
preferences you choose to share to help tailor your dining or entertainment experience.
- Communication records including emails, contact form submissions, booking confirmations, and any other
correspondence you have with us.
- Technical and usage data such as IP address, browser type, device identifiers, pages viewed, referring URLs,
time spent on our website, and other diagnostic or analytics data collected through cookies and similar technologies.
Use of Your Information
We use the personal information we collect to deliver an attentive, high-quality service and to support the smooth operation of
our premium restaurant and entertainment venue.
In particular, we may use your information to:
- Process and manage reservations, including confirming bookings, managing waitlists, and organising group or
private events.
- Provide tailored dining experiences by accommodating your preferences, special occasions, and dietary or
access requirements.
- Communicate with you about your bookings, changes to your reservation, service notices, or venue updates
relevant to your visit.
- Improve our website and services by analysing usage trends, monitoring performance, and enhancing user
experience and guest satisfaction.
- Support marketing and guest relations where permitted by law, such as sending carefully curated updates
about our menu, events, or entertainment offerings. You can opt out of marketing communications at any time.
- Comply with legal obligations, resolve disputes, and enforce our terms, policies, and house rules.
Data Collection Methods
We collect personal information through a combination of direct interactions and automated technologies when you engage with our
venue and digital channels.
We may obtain your information through:
- Online forms and reservation systems on our website, including reservation requests, enquiry forms, and event
booking tools.
- Email, phone, and in-venue correspondence when you contact us with questions, make or adjust a reservation,
or discuss private events and group bookings.
- Third-party booking or event platforms that you use to make a reservation with us, subject to their own
privacy terms.
- Automated technologies such as cookies, analytics scripts, and similar tools that collect information about
your interactions with our website.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to deliver a refined and seamless browsing experience, support core
site functionality, and help us understand how guests interact with our content and services.
We use cookies to:
- Remember your preferences, such as language, region, and reservation details during your visit.
- Maintain website performance and security, including load balancing and fraud prevention.
- Gather analytics about page views, session length, and navigation patterns so we can optimise our content,
design, and service offerings.
You can manage or disable cookies at any time through your browser settings. Please note that blocking certain cookies may
impact the functionality or performance of our website. For more detail on how we use cookies, please refer to our
Cookie Policy.
How We Share Information
We do not sell or rent your personal data. We share information only when necessary and with appropriate safeguards to uphold
your privacy and the premium nature of your experience with us.
We may share your personal information with:
- Service providers and partners who assist us in operating our website, managing reservations, providing
payment processing, hosting, analytics, or email delivery.
- Event and experience partners where collaboration is required to deliver specific bookings, private events,
or curated entertainment experiences, and only to the extent necessary.
- Professional advisers such as lawyers, accountants, or insurers where reasonably required for business
operations, risk management, or legal compliance.
- Regulators, law enforcement, or authorities when we are legally obliged to do so or when disclosure is
necessary to protect our rights, guests, staff, or property.
In each case, we require that third parties handle your data in a manner consistent with this Privacy Policy and with
appropriate confidentiality and security measures.
Data Security
We implement robust technical and organisational measures designed to safeguard your personal information against unauthorised
access, disclosure, alteration, or destruction.
These measures may include:
- Secure networks and encryption for data in transit and, where appropriate, at rest.
- Access controls to ensure that only authorised personnel and trusted providers can access personal data.
- Internal policies and training to promote responsible handling of information across our team.
- Regular monitoring of our systems and service providers for potential vulnerabilities or unusual activity.
While we strive to protect your personal information, no method of transmission or storage can be guaranteed as entirely secure.
You share information with us at your own risk, and we encourage you to contact us promptly if you suspect any misuse of your
data in connection with our services.
International Data Transfers
Au Ssiezen is based in Australia, but some of our trusted service providers or systems may be located in, or process data from,
other countries.
Where your personal information is transferred outside your home country, we take steps to ensure that it is handled securely
and in accordance with applicable data protection laws. These safeguards may include contractual protections, reliance on
recognised data transfer mechanisms, or ensuring that the recipient is subject to data protection obligations comparable to
those in your jurisdiction.
Retention of Information
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including
satisfying any legal, regulatory, accounting, or reporting requirements.
In determining appropriate retention periods, we consider:
- The type of personal data and the potential risk of harm from unauthorised use or disclosure.
- The purposes for which we process your data and whether we can achieve those purposes through other means.
- Applicable legal, regulatory, and operational requirements, including obligations to retain certain records.
When your personal data is no longer required, we will take reasonable steps to delete, de-identify, or anonymise it in a
secure manner.
Your Rights
Depending on your location and the laws that apply, you may have certain rights in relation to the personal information we hold
about you.
These rights may include the ability to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate, incomplete, or outdated information.
- Request deletion of your personal data where it is no longer needed for the purposes for which it was
collected or where you withdraw consent (where applicable).
- Object to or restrict processing of your personal data in certain circumstances, including for direct
marketing.
- Withdraw consent at any time where we rely on your consent to process your information.
To exercise any of these rights, please contact us using the details provided in the Contact Us
section below. We may need to verify your identity before responding to your request and may be unable to fully comply where we
have overriding legal or legitimate grounds to retain or continue processing certain information.
Children's Privacy
Our venue, website, and services are designed for adults and are not intended for children under the age of 18. We do not
knowingly collect personal information from minors.
If you are a parent or guardian and believe that a minor has provided us with personal data without your consent, please
contact us immediately. We will take appropriate steps to investigate and, where necessary, delete such information from our
records.
Contact Us
If you have questions about this Privacy Policy, concerns about how your information is handled, or wish to exercise your
privacy rights, please contact our data protection officer using the details below.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we
offer. Any updates will be posted on this page with a revised "Last updated" date.
Last updated: 5 June 2026