Terms and Conditions

1. Acceptance of Terms

By accessing or using https://aussiezen.com/, engaging with our online content, making a reservation, or entering the Au Ssiezen venue, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with any policies referenced herein, including our Privacy Policy and Cookie Policy.

If you do not agree with any part of these Terms and Conditions, you must refrain from using our website, refrain from making a reservation, and not visit our venue. Continued use of our services constitutes ongoing acceptance of the then-current Terms and Conditions.

2. Eligibility and Responsible Enjoyment

Au Ssiezen is a premium restaurant and social entertainment venue designed for mature guests seeking elevated dining and refined social experiences.

Age Requirement: Our venue is intended exclusively for guests aged 18 years and over. By visiting the venue, making a reservation, or participating in any of our experiences, you confirm that you are at least 18 years of age and able to enter into a binding agreement under Australian law.

Responsible Entertainment: While our venue may include discreet, casino-inspired and poker-themed social entertainment, these elements are provided solely as part of a curated hospitality experience. We encourage all guests to engage in responsible enjoyment, to act within their personal limits, and to prioritise wellbeing and safety at all times.

We reserve the right, at our sole discretion, to request proof of age, refuse entry, or ask any guest to leave the premises where we reasonably believe these Terms and Conditions, or our responsible enjoyment principles, have been or may be breached.

3. Reservations and Bookings

Au Ssiezen offers reservation options for dining, private events, and select social entertainment experiences. Reservations can typically be requested through our Reservation page, via our Contact Us page, or through any official booking channels we may publish from time to time.

3.1 Reservation Process

When making a reservation, you may be asked to provide details such as your full name, contact information, preferred date and time, party size, and any special requirements. By submitting a reservation request, you warrant that all information provided is accurate, complete, and up to date.

Your reservation is not confirmed until you receive a written confirmation from us (for example, via email or SMS) or an explicit confirmation through our booking interface.

3.2 Deposits and Payment

For certain reservation types, high-demand dates, group bookings, or private events, we may require a minimum deposit or pre-authorisation to secure your booking. Specific deposit amounts, payment methods, and due dates will be communicated to you at the time of booking.

Where applicable, deposits are generally applied against your final bill on the day of your visit. Deposit policies, including whether deposits are refundable or transferable, will be clearly stated in the booking communication and may vary by event, date, or booking type.

3.3 Changes, Cancellations and No-Shows

We understand that plans can change. If you need to modify or cancel your reservation, you must contact us using the official channels provided in your confirmation or via our Contact Us page.

Timeframes for changes or cancellations, and any associated fees, will depend on the nature of your reservation. In general, late cancellations, significant reductions in party size, or failure to arrive for a confirmed booking (a “no-show”) may result in forfeiture of any deposit paid and/or the application of a cancellation fee.

We reserve the right to cancel or modify reservations where necessary due to operational requirements, safety considerations, private events, or circumstances beyond our reasonable control. In such cases, we will use reasonable efforts to notify you as early as practicable and, where possible, to offer an alternative time or arrangement.

4. Code of Conduct

Au Ssiezen is committed to providing a safe, elegant, and welcoming environment for all guests and team members. By visiting our venue, you agree to conduct yourself in a manner that upholds this standard.

Guests are expected to:

• Treat all staff, performers, and fellow guests with courtesy, respect, and dignity.
• Refrain from any behaviour that is disruptive, aggressive, threatening, discriminatory, harassing, or otherwise inappropriate.
• Follow all lawful instructions given by our staff or security personnel, including any instructions relating to safety, seating, photography, or responsible enjoyment of entertainment.
• Respect the privacy and comfort of other guests, including in shared spaces such as lounges, bars, and dining areas.

We reserve the right, at our sole discretion, to refuse entry, restrict access to specific areas, or require any guest to leave the premises immediately where behaviour is, or is reasonably suspected to be, in breach of this Code of Conduct or otherwise likely to compromise safety, comfort, or enjoyment for others. In such circumstances, deposits or prepaid amounts may be forfeited, and you may be barred from making future reservations.

5. Venue Policies

To maintain the refined, cinematic, and professional atmosphere for which Au Ssiezen is known, we have established a set of venue policies that apply to all guests.

5.1 Dress Code

We maintain a smart, elegant dress code in line with our premium dining and social setting. Sportswear, excessively casual attire, or clothing with offensive imagery or language may not be permitted. Our team reserves the right to determine whether attire is appropriate for entry.

5.2 Photography and Mobile Devices

Discreet personal photography is generally permitted in most public areas of the venue, provided that it does not disturb other guests, performers, or staff, and does not capture individuals without their permission.

Flash photography, intrusive videography, or the use of professional equipment may be restricted or prohibited. Mobile devices should be kept on silent or vibrate while in dining and entertainment areas, and calls should be taken outside where possible to preserve the ambience.

5.3 Exclusive Entertainment Activities

Our venue may feature exclusive, casino-inspired and poker-themed social entertainment, presented as part of an elevated hospitality experience. Participation in any such activities is subject to the following principles:

• Guests must follow any instructions, rules, or participation guidelines provided by our staff or hosts.
• Any entertainment is intended for responsible, social enjoyment within a controlled and elegant environment.
• We may limit access to certain entertainment areas, tables, or events based on capacity, reservation type, or other operational considerations.

Where additional rules apply to specific experiences or events, such rules will be communicated on the relevant event materials, during booking, or on arrival at the venue.

5.4 Compliance with Laws

Guests must comply with all applicable Australian laws and regulations while on our premises, including those relating to responsible service of alcohol, public order, and health and safety. Any illegal activity will not be tolerated and may be reported to the relevant authorities.

6. Liability and Disclaimer

To the fullest extent permitted by law, Au Ssiezen, its owners, directors, employees, and contractors disclaim all liability for any loss, damage, cost, or expense arising in connection with your use of the website, your visit to the venue, or your participation in any dining or entertainment experiences, except where such liability cannot be excluded under Australian consumer law.

6.1 Personal Property

You are responsible for your own personal belongings at all times. We are not liable for loss, theft, or damage to personal items brought into the venue, including items left unattended in dining areas, lounges, cloakrooms, or any other space, except where required by law.

6.2 Safety and Events

We take reasonable steps to provide a safe and well-managed environment. However, you acknowledge that attendance at any venue, event, or social gathering carries inherent risks. By attending Au Ssiezen, you accept responsibility for your own safety and agree to exercise reasonable care, including following any safety directions given by our staff.

6.3 Third-Party Activities and Links

From time to time, we may feature third-party performers, service providers, or partners, or provide links to third-party websites or services through https://aussiezen.com/. We do not control, endorse, or assume responsibility for the content, policies, or practices of any third-party offerings.

Your interactions with third parties are solely between you and the relevant provider, and any claims, questions, or concerns about such services should be directed to them.

6.4 No Warranty

While we strive to keep our website content accurate, current, and available, the website and all information provided on it are offered on an “as is” and “as available” basis. We make no guarantees that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

7. Intellectual Property

All intellectual property rights in and to the Au Ssiezen brand, including but not limited to our name, logo, designs, website layout, text, graphics, photographs, video content, audio, menus, event descriptions, case studies, testimonials, and other materials published on https://aussiezen.com/ or within the venue, are owned by or licensed to us, unless otherwise stated.

You may view the website and print or download limited extracts for your own personal, non-commercial use, provided that you do not alter any content and that any proprietary notices remain intact.

You must not, without our prior written consent:

• Reproduce, redistribute, publish, or otherwise use any content from our website or venue for commercial purposes.
• Create derivative works, modify, or adapt our materials, branding, or imagery.
• Use any trademarks, logos, or distinctive brand elements in a manner that may cause confusion or imply endorsement.

Unauthorised use of our intellectual property may result in legal action and enforcement of our rights under applicable law.

8. Amendments and Contact

We may update, modify, or replace these Terms and Conditions from time to time to reflect changes in our operations, services, legal obligations, or other relevant factors. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after such changes are posted will constitute acceptance of the revised terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be applied to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

For questions, feedback, or clarifications regarding these Terms and Conditions, or to obtain further information about our venue policies, please contact us through our official channels, including the Contact Us page on our website. We will use reasonable efforts to respond to genuine enquiries in a timely manner.